Forums Bugs & issues can't open file

This topic contains 1 reply, has 1 voice, and was last updated by  Enzo 1 year, 6 months ago.

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  • #5881 Reply

    Nicole

    Hi,

    I try to open a file encrypted with the previous version, and it says “… n’est pas un fichier axcrypt”.

    What do I do?

    #5882 Reply

    Enzo

    This means one of two things:

    • It’s not an AxCrypt file.
      • Are you sure it’s encrypted with AxCrypt version 1?
      • Did you rename the file to .AXX?
    • The file has become damaged.
      • When did you last access it?
      • Do you have a backup?
      • Where was it stored? Cloud, USB, hard drive?
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