December 20, 2019 at 13:18 #14917
I am encountering a big issue and I am a little bit panicking honestly.
I have been using Axcrypt for long time now, free version, and today when i started a file I got the message
“cannot start application for C:\………. and the address of the file (i checked it in the appdata folder and this addres-file doesn’t exist.
I tried decrypting but it doesn’t work, the files can’t be open because excel says they re still encrypted. I tried moving them, copying them, to other locations, i upgraded to axcrypt2, I set automatic upgrade of the files…
Always the same error. I don’t know what else to do anymore, no files can be opened.
I have a backup on a usb file but it’s also encrypted. I can t access my files anymore and I desperately need them.
Thank you for your helpDecember 20, 2019 at 13:49 #14918
I am really sorry, I just found out that the problem was related to some files I had deleted yesterday. I was cleaning all my Office related files from the pc as I was having issues with the licence, and I deleted libreoffice by mistake which is the one I use with axcrypt.
I just reinstalled it from scratch and now it is ok.
I can t delete the post by myself.
Thank you for your attention and congratulations for your application!March 10, 2020 at 08:26 #15497
Hi, I don’t know whether you have solved the problem or not. Here is my solution, hope can help you.
Update the Windows version or repair the latest version of .NET Framework. These two ways need you to backup data in advance, if you losing data during the process, you can download a data recovery tool. I think Bitwar Data Recovery is good.May 13, 2020 at 18:26 #16040
I cannot decrypt some of my files, while others I can. Same exact passwordMay 14, 2020 at 07:56 #16042
AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.
Still, you can open/decrypt the encrypted files with the original file password(which was used in the file encryption process).
If you know the file password(which was used in the file encryption process) to decrypt/open the encrypted file. Otherwise, Without file password nobody to decrypt the encrypted file.
Please check: If the file was encrypted with a different password than your sign in password, then you have to enter the file password while viewing/decrypting the encrypted file.
For example: Try to encrypt a file with your AxCrypt password and then reset your AxCrypt account password using Reset Password Feature. Now if you open the encrypted file, you will be prompted for enter the file password (which is used for encryption of the file).
Please check whether the files which you are trying to decrypt are encrypted recently or before the password reset?
If it was encrypted before the password reset, then you have to remember the password or use AxBruteForce tool to recover the encrypted files.
If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://www.axcrypt.net/axcrypt-brute-force/ . Please note that we cannot provide support beyond this
Or Please check: If you are trying to decrypt the someone’s AxCrypt encrypted file, then you needs the someone’s file password which was used for file encryption.
Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.May 21, 2020 at 12:20 #16061
AxCrypt no longer connects online anymore, I am forced to open encrypted files locally only, now i have to drag an drop files into Axcrypt recent files tab in the stand-alone to unlock and view the content…i tried re-installing the software, but the issue still persists…how can this be fixed, is this a .net issue?…could you please help meMay 21, 2020 at 13:40 #16062
Please explain the scenario and write the step by step process to our support team(firstname.lastname@example.org). we are trying to find the issue and fix the issue as soon as possible.
Please send a screenshot showing where the problem is, it often helps us understand. We are investigating the problem and solve the problem as soon as possible.
we explain some steps in below, please check and try the same to resolve the problem.
Please check your system connected with the internet or not? If not, please connect it for the first time to fetch your AxCrypt account information from our secured servers.
Check your internet connection now start the AxCrypt app and credentials. Now you are able to see the Premium status on the AxCrypt application title bar.
So,Please use your latest password to sign in with the AxCrypt app(internet enabled) without any issues. If the AxCrypt app is opened in offline state, then change the status from offline to online disabling the Always Option menu option in the File | Options menu.
Please try to clear the AxCrypt local contents by clicking the Reset button in the sign-in dialog or via the AxCrypt file menu File | Options | Clear All Settings & Restart.
Still, you are facing any issue, please provide detailed information about the issue and write a mail to email@example.com. We are happy to help you.