Forums Bugs & issues Can't open my encryted datafile

This topic contains 5 replies, has 2 voices, and was last updated by  Svante 1 month, 1 week ago.

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  • #11439 Reply

    Tommy Jansson


    I can’t open my encrypted datafile anymore. I get the message below. What can I do?

    Best Regards Tommy

    #11440 Reply


    Hello Tommy,

    Most likely, someone (perhaps yourself) has encrypted the file with AxCrypt version 2.x, while you in this case is using version 1.x (which, by the way, is obsolete and unsupported and unmaintained).

    #11448 Reply

    Tommy Jansson

    Hi Svante,

    I have now installed version 2.1.1560.0 but can still not open my file.

    I have just used the version 1.7.2976.0 that I downloaded and  installed a couple of years ago. This has worked perfectly until yesterday when the usual question about my password didn’t appear but instead the fault message that i sent you with my last mail.  So I guess my document was coded with version 1 of the software and that my version of  1.7.2976.0 is corrupt. Is it possible to get a version 1 of axcrypt software that is valid so i can open my encrypted document and the encrypt it with version 2.1.1560.0 of your software?

    Best Regards




    #11449 Reply


    Hello Tommy,

    No, it’s not the software that is bad here I think. As the message says – either the file is produced by a version of AxCrypt that is too new OR the file itself is damaged. Perhaps the file is on a USB stick and you removed it to quickly? You should probably see if you have a backup of the file to use instead.

    #11459 Reply


    I not remember my ID password, what can i do to access? Tanks

    #11460 Reply


    Hello mimmo,

    Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.

    If you think you almost know the password, we have a simple software allowing you to try to find your password, and you can download the most recent version from and read of how to use it at . Please note that we cannot provide support beyond this.

    Please check the FAQ at for more information.

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