Forums Help & support Can't open the file- Alert "You are already registered with the password"

This topic contains 1 reply, has 2 voices, and was last updated by  Prabhukumar R 7 months, 3 weeks ago.

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  • #15433 Reply

    Chris

    Hello,

    I tried to open an encrypted copy file from another folder. If I encrypted my file, I have no problem to open the file. If I try to open the files from other user I get the alert “You are already registered with the password” . The other user has the same probrem with my files and we use a global Password for  encryption.

     

    What is wrong. Did I fail the installation? Thank you very much for your support.

     

    Best regards
    Chris

    #15434 Reply

    Prabhukumar R
    Moderator

    Hello Chris,

    AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

    If the file was encrypted with a different password than your sign in password, then you have to enter the file password while viewing/decrypting the encrypted file.

    While viewing the encrypted file (having different password than your sign in password), you have to enter the file password. If you enter the AxCrypt account password instead of file password, then you will get the alert message like “You are already logged in with this password! “. So you need to enter the file password.

    For example:

    Try to encrypt a file with your AxCrypt password and then reset your AxCrypt account password using Reset Password Feature. Now if you open the encrypted file, you will be prompted for enter the file password (which is used for encryption of the file).

    The above situation was happened for you. So kindly try to remember your file password(which is used for encryption) then try to decrypt the encrypted file.

    Please know about the password reset and change, actually both are different. You can check the difference between the Password reset and password change here: https://www.axcrypt.net/blog/password-reset-axcrypt/ .

    AxCrypt is a file encryption software with no backdoor. So please careful with your AxCrypt account password.

    Still, you are facing any issues, please provide more information about the issue and write a mail to support@axcrypt.net.

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