Forums Help & support Change email address?

This topic contains 7 replies, has 2 voices, and was last updated by  Svante 3 months ago.

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  • #6966 Reply


    My old email address will soon disappear. How do I get Axcrypt to recognize me with my new email?

    #6967 Reply

    #10976 Reply


    That is the same site I tried in the beginning.  It does NOT work! I enter my email address but it is waiting for input of “verify” code from email WHICH NEVER COMES!!

    The old versions of Axcrypt worked like a dream.  I have never made the new versions run successfully in several years now!  I No Longer Recommend Axcrypt to anyone!!!\


    #10978 Reply


    Hello Larry,

    It seems there’s more to the story! You’ve tried to sign in with three different email address (the same first part) at, and .

    The reason for the and email not arriving is simply that you do not have an email with that address at gmail or comcast. Sorry, but not even we can send email to a non-existing email address!

    It also seems that your sign-up with the address worked fine without trouble.

    Good luck, and I hope that you’ll reconsider your recommendation to friends, but do tell everyone that it’s important to enter the right email address, one you actually can receive email to!

    #11024 Reply


    Hello Svante

    Thanks for the reply.

    The only problem I seem to have right now (and all along I believe) is that the “Verify” code never comes to my email.  I have search all my historical email and can only find your recent 3 emails to me.

    Regarding the other 2 emails you say I have used but they dont exist, that is simply not true.  Those email addresses have existed for many years.

    Maybe it would be easier if you just explain to me why I never receive a “Verify” code instead of making me feel stupid.  Or better yet, just let me open my files as I once did previously.

    Thanks for your input


    #11025 Reply


    Hello Larry,

    You’re not receiving the verification code to gmail, yahoo or comcast – because we can’t send email to them, because the respective servers tell us there is no such email address there.

    You actually have succeeded in registering a account though, using your correct email.

    The other three (gmail, yahoo and comcast) are misspelled.

    Here are some excerpts from our logs of the sending email, so you can see what we’re seeing:

    SMTP error from remote mail server after end of data: host []: 554 delivery error: dd This user doesn’t have a account ([DELETED] [0] –

    SMTP error from remote mail server after RCPT TO:<[DELETED]>: host []: 550-5.1.1 The email account that you tried to reach does not exist. Please try\n550-5.1.1 double-checking the recipient’s email address for typos or\n550-5.1.1 unnecessary spaces. Learn more at\n550 5.1.1 x90si5805431ljb.275 – gsmtp

    SMTP error from remote mail server after RCPT TO:<[DELETED]>: host []: 550 5.1.1 Not our Customer

    So, in summary:

    yahoo says: “This user doesn’t have a account ([DELETED]”.

    gmail says: “The email account that you tried to reach does not exist.”.

    comcast says: “Not our Customer”.

    I am really trying to explain why you never get the verification code! It’s because neither of the three providers used accept the mistyped email address.

    If you look carefully at what you’re typing, you’ll see that the yahoo one that works has the letters ‘l’ in position X, and ‘c’ in position X+1. The three ones that do not work, have these letters switched, so there’s a ‘c’ in position X and ‘l’ in position X+1.

    Your real email address is thus ?????lc???? (and possibly and as well).

    The emails that don’t work are ????cl????, and .

    (The number of question marks do not reflect the real number of characters).

    Please try again, and be really careful to check that the typing is correct. It’s an easy mistake to make, but it is the problem here.

    #11036 Reply


    Hello Svante

    I guess all I can say is DUH!!

    Sorry that I get frustrated so easily any more.

    I only type that name about 100 times a day.   I didnt even see the mistake.

    Thanks very much for your help.

    #11038 Reply


    Hello Larry,

    I am just happy the problem has been resolved. As I said, it’s an easy mistake to make. You are not the first ;-)

    Good luck!

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