Forums Help & support Contraseña

This topic contains 1 reply, has 2 voices, and was last updated by  Svante 1 year, 6 months ago.

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  • #5454 Reply

    nobody

    I am sure of my password, but the file does not open. Is it possible that updating the AxCrypt version has caused me this problem?

    #5455 Reply

    Svante
    Keymaster

    Hello,

    Nothing is of course impossible in the world of software, but no – I don’t think it’s possible that this is the cause here.

    You’re not going to like this, but I’m fairly sure that you in fact are not entering the right password.

    What might confuse you a little bit is that when you upgrade, you’ll first be asked to set a new password for your account. Then, when you open an AxCrypt 1.x file the first time, it’ll ask you for the original password you used with AxCrypt 1 for the file. If you enter it correctly, the file will automatically be re-encrypted with version 2, and use the new sign in password for AxCrypt 2.

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