Forums Bugs & issues dosya şifremi unuttum yardım !

This topic contains 16 replies, has 3 voices, and was last updated by  Prabhukumar R 1 year, 1 month ago.

Viewing 15 posts - 1 through 15 (of 17 total)
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  • #7267 Reply

    ibrahim

    dosya şifremi unuttum kilitli dosyalarımı açamıyorum. nasıl açma imkanım olabilir yardımcı olursanız sevinirim.

    #7270 Reply

    Svante
    Spectator

    Hello ibrahim,

    Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.

    Please check the FAQ at http://www.axcrypt.net/support/faq/ for more information.

    #10814 Reply

    Huseyin Camlibel

    merhaba, sistemimiz hacker tarafından sizin ürettiğiniz programla şifrelenmiştir

    şifrelenmiş dosyaları kurtarabilirimiyiz.

    Saygılarımla

    Huseyin Camlibel
    GSM : 05369616170

    #10816 Reply

    Huseyin Camlibel

    Çok Acil Yardım

     

    merhaba, sistemimiz hacker tarafından sizin ürettiğiniz programla şifrelenmiştir
    şifrelenmiş dosyaları kurtarabilirimiyiz.
    Saygılarımla
    Huseyin Camlibel (Turkey)
    GSM : 05369616170

    #10818 Reply

    Svante
    Spectator

    Hello Huseyin,

    I am very sorry to hear that you apparently are the victim of a hacker ransom attack against your files.

    However, please understand that AxCrypt is just a tool that is used by millions of legitimate users for good purposes. I am very sad that a hacker has chosen AxCrypt as the tool to perform the ransom attacks.

    Unfortunately in this case, AxCrypt is based on strong encryption, and it is generally not possible to crack the encryption.

    What you must do is contact your local police, and have them follow the money and Internet trail to the hacker. Since others appear to be in the same situation, you may want to contact media in order to make this problem more widely known, and also gain the possibility of a group action of all the victims against the hacker.

    We cannot help, we are in no way involved, and there is no way to open the files without the passphrase used.

    Please read http://blog.axantum.com/2012/07/axcrypt-used-for-ransom-attacks.html for a longer discussion of what I know about this affair.

    #10964 Reply

    Cahit

    Bende eski şifremi unuttum ve şimdi benim için çok önemli olan dosyalara ulaşamıyorum. Sizden yardım istiyoruz program böyle çalışıyor diyip kestirip atıyorsunuz. Yardım etmiyorsunuz çok kötü bir program ve ben bunu sosyal medyada da dile getiricem.

    #10965 Reply

    Prabhukumar R
    Moderator

    Hello Cahit

    AxCrypt is file encryption with no backdoor.

    AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

    Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.

    If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://forum.axcrypt.net/axcrypt-brute-force/ . Please note that we cannot provide support beyond this.

    If you do not remember the password to your account, you can always reset it. This is not a way to recover encrypted files! It’s only to allow you to sign in to the AxCrypt app and web. The new password will be used to encrypt new files.

    A final note:  Always keep a backup of all your important files, encrypted or not.

    #12396 Reply

    murat

    Merhaba

    benim serverıma girip dosyaları axx uzantılı yaptılar hack lediler yani bunun bir çözüm yolu yokmudur programınız olarak ta versiyon 1.7 kullanılmış yardımcı olurmusunuz ?

    #12399 Reply

    Svante
    Spectator

    Hello murat,

    I am very sorry to hear that you apparently are the victim of a hacker ransom attack against your files.

    However, please understand that AxCrypt is just a tool that is used by millions of legitimate users for good purposes. I am very sad that a hacker has chosen AxCrypt as the tool to perform the ransom attacks.

    Unfortunately in this case, AxCrypt is based on strong encryption, and it is generally not possible to crack the encryption.

    What you must do is contact your local police, and have them follow the money and Internet trail to the hacker. Since others appear to be in the same situation, you may want to contact media in order to make this problem more widely known, and also gain the possibility of a group action of all the victims against the hacker.

    We cannot help, we are in no way involved, and there is no way to open the files without the passphrase used.

    Please read http://blog.axantum.com/2012/07/axcrypt-used-for-ransom-attacks.html for a longer discussion of what I know about this affair.

    #12403 Reply

    murat

    tamamda size şimdi bir internet adresi veriyorum bu vatandaş çözdüğünü iddaa ediyor dosya gönderdim kendisine çözülmüş halde geri gönderdi bana ama yüklü miktarda para istiyor çözen yerin internet adresi http://www.axcryptkurtarma.com  bunu nasıl yapabiliyor sizce ?

    #12405 Reply

    Svante
    Spectator

    Hello murat,

    As I mentioned – we can’t help! Please go to the police.

    #15783 Reply

    gökhan

    merhaba  AxCrypt ekibi

    öncelikle ben şifremi unutmuştum ve sonra e-posta adresim ile yeni şifre belirledim. Ancak yeni belirlediğim şifre ile şifrelediğim dosyaların güvenirliğini kaldıramıyorum. lütfen bana bu konuda geribildirim verin

    SAYGILARIMLA.

    #15784 Reply

    Prabhukumar R
    Moderator

    Hello gökhan,

    AxCrypt encrypted file are open with the original password(which is used for encryption of the file).

    Both the Password reset and change are not the same. Please read the different between Password reset and change in our blog, https://forum.axcrypt.net/blog/password-reset-axcrypt/.

    If the file was encrypted with a different password than your sign in password, then you have to enter the file password while viewing/decrypting the encrypted file.

    For example: Try to encrypt a file with your AxCrypt password and then reset your AxCrypt account password using Reset Password Feature. Now if you open the encrypted file, you will be prompted for enter the file password (which is used for encryption of the file).

    Please check whether the files which you are trying to decrypt are encrypted recently or before the password reset?

    If it was encrypted before the password reset, then you have to remember the password or use AxBruteForce tool to recover the encrypted files.

    If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://forum.axcrypt.net/axcrypt-brute-force/

    Still, you are facing any issue, please write a mail to support@axcrypt.net. We are happy to help you.

    #25762 Reply

    Savaş

    Merhaba, uygulama şifremi biliyorum ancak dosyayı açmaya çalıştığımda “no magic Guid was found” uyarısı alıyorum. Ne yapmalıyım.

    #25786 Reply

    Prabhukumar R
    Moderator

    Hello Savaş,

    We have responded to your support email.

    “Please avoid sending a same query in different mediums. You may get duplicate response”

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