Forums Bugs & issues encrypted file will not open

This topic contains 9 replies, has 3 voices, and was last updated by  Laurence Evans 4 days, 3 hours ago.

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  • #10759 Reply

    john lydon

    I have a file encrypted with axcrypt which will not open at all. when I try to open the file nothing at all happens – no error messages or anything just nothing happens! had been working fine for years before this – any ideas?

    #10763 Reply

    Wahl

    Hello,

    Did you change anything on your system ? Did you change the security on the file ? Have you reinstalled Axcrypt ?

    Which version is it ? Have you checked the drive ?

    #10776 Reply

    Svante
    Keymaster

    Hello john,

    Can you send a screen shot of how it looks like when you try to open the file (yes, I hear you’re saying nothing happens, but we’d like to see what it looks like before)?

    #10778 Reply

    john lydon

    seems to be working fine again – I think it was a registry error.

    #10781 Reply

    Svante
    Keymaster

    Hello john,

    Just what registry error would that be? For future reference…

    #10795 Reply

    john lydon

    can’t remember exactly – something to do with an invalid signature.

    #10796 Reply

    Svante
    Keymaster

    Hello john,

    Thanks, but unfortunately that didn’t help at all. I was thinking if you had a “registry error”, you did something to fix it. But if you did get a message about an invalid signature, that either sounds like AxCrypt 1.x, or something completely different.

    Anyway, happy it works for you.

    #10879 Reply

    Laurence Evans

    I have the same problem today. It seems dead. I cannot access all my passwords!

    #10884 Reply

    Azhaguraja B
    Moderator

    Hello Laurence,

    Try to uninstall and re-install the AxCrypt app again and try to do the same.

    If this will not help, please provide more information or send a mail to support@axcrypt.net with the detailed information of the issue.

    If you can send a screenshot showing where the problem is, it often helps us understand.

    #10887 Reply

    Laurence Evans

    Hi

    I rebooted my computer. Usually I only enter the password – this time I was asked for user name and then password.

    After that it worked.

    Thanks.

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