Forums Bugs & issues Encrypted files will not open on Open command or double-clicking the file

This topic contains 2 replies, has 2 voices, and was last updated by  Robert J. Klop 2 months, 1 week ago.

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  • #15282 Reply

    Robert J. Klop

    Changed from AxCrypt-1.x to 2.x (free) but when double-click on an encrypted file or choose to Open from the right-click menu it is not opening but generates an error message, the Encrypt and Decrypt file commands work just fine. Any suggestions are welcome.

    Error on Open command

    Error message enlarged

    The error says “The system can’t find the specified path.”

    #15283 Reply

    Prabhukumar R
    Moderator

    Hello Robert J. Klop,

    We are checking with the local environment EmEditor using the AxCrypt app. AxCrypt app is working fine with EmEditor when opening the text file. (double click and right-click)

    As per your screenshot Error message through EmEditor. The exceptions are not generated from the AxCrypt app(not sure). Still, we are trying to resolve this issue for you to use the AxCrypt app without any issues.

    But still, we are recreate the issue

    Please take and send the complete error report to support@axcrypt.net to investigate and fix the issue.

    You can also send the complete error report to troubleshoot the issue. Please follow the detailed instructions to take the complete error report: https://www.axcrypt.net/blog/send-complete-error-report/

    #15293 Reply

    Robert J. Klop

    Jus as you asked i send the log reports to support this morning, thanks Prabhukumar R.

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