Forums Help & support Erreur Descellement

This topic contains 3 replies, has 2 voices, and was last updated by  Svante 11 months, 1 week ago.

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  • #8443 Reply

    Anonymous

    Hello, I can not access to my encrypted excel file anymore (no way to open it, integrity control -HMAc failed-). Is there a way to repair it or at least to access the excel data)?

     

    Thanks,

     

    Cedric.

    #8444 Reply

    Svante
    Keymaster

    Hello Cedric,

    The messsage indicates that the file has been tampered with or improperly saved.

    It’s hard to say, but it sounds like you’re using the old unsupported version 1.x of AxCrypt.

    If that’s the case, you can always try to decrypt the file anyway and ignore the error. It probably won’t work, but you can try. See http://www.axantum.com/AxCrypt/Registry.html for details, it’s the TryBrokenFile setting.

    If you’re using AxCrypt 2, let us know. There’s a setting there too that you can try.

    But, in any case, backups are your protectoin against data loss for all data, encrypted or not. Think if you might not have a copy of the file somewhere.

    #8445 Reply

    Anonymous

    Thank you very much for your prompt answer Svante. I run on the 1.7 version. I followed the indicated method available on http://www.axantum.com/AxCrypt/faq.html and I could access and restore my exel file.

    Thanks a lot.

    Regards,

     

    Cedric.

    #8446 Reply

    Svante
    Keymaster

    Hello Cedric,

    Happy to hear it! But, in the future don’t forget to keep backups of your important data – encrypted, or not!

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