Forums Help & support "Exception during processing…." can't find selected file.

This topic contains 1 reply, has 2 voices, and was last updated by  Svante 3 weeks, 1 day ago.

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  • #11687 Reply

    Tom

    “Exception during processing” error message:   Having pressed the + button and selecting a file to encrypt I get an  error message saying it “can’t find the file” I selected to be encrypted.

    I’m running Windows 10 and the selected file is not an encrypted file and has never been encrypted, it is a simple .txt file generated to test AxCrypt.  I have tried to select several different files and I get the same error for every file selected.

    Tom

    hickerts@hotmail.com

    #11691 Reply

    Svante
    Keymaster

    Hello Tom,

    Thank you for reporting this. Can you please take a screenshot of the situation and contact our support: support att axcrypt dott net ?

    Are you sure the file is not a shortcut link or perhaps part of a zip file archive?

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