Forums Help & support Exception during processing of… Access Denied. On Mac with external hard drive

This topic contains 1 reply, has 2 voices, and was last updated by  Prabhukumar R 4 months, 3 weeks ago.

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  • #15393 Reply

    Joey

    I have documents encrypted on an external hard drive. When I try to open them on my Mac using AxCrypt 2.2.688.0 Premium, I get the following error message:

    Exception during processing of…(path name)… [Access to the path…(path name)… is denied. ->Access to the path …(path name)… is denied.]

    #15394 Reply

    Prabhukumar R
    Moderator

    Hello Joey,

    Please avoid sending a same query in different mediums. You may get a duplicate response.

    AxCrypt is a file encryption software and it requires a full write access to the path when encrypting/decrypting the files.

    If the performing user account does not have the necessary access for the file path then AxCrypt app will throw the exception like what you are getting.

    Please provide the necessary access(write access for the currently signed in user) to the file path and then try to encrypt/decrypt the files under the specified location.

    For more information, please check out the link: https://support.microsoft.com/en-in/help/2623670/access-denied-or-other-errors-when-you-access-or-work-with-files-and-f

    Still, you are facing any issues, please provide more information about the issue and write a mail to support@axcrypt.net.

    You can also send the complete error report to troubleshoot the issue. Please follow the detailed instructions to take the complete error report: https://www.axcrypt.net/blog/send-complete-error-report/

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