Forums › Community › "File is not an Axcrypt file" error

This topic contains 1 reply, has 1 voice, and was last updated by  Stanley 6 years, 8 months ago.

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  • August 23, 2017 at 06:08 #7624 Reply

    Hailey.Q

    Hi,

    I’ve an AxCrypt 1.7.2931.0 file and I have the following error:

    Decrypt and launch of “xxxxx.axx” failed,
    The file does not appear to be produced by AxCrypt. GUID mismatch.

    Is there any way to recover this file?
    Its very important to me!

    Thank you!
    Hailey

    August 23, 2017 at 09:26 #7628 Reply

    Stanley

    Unfortunately not. It seems like the file you’ve got has been damaged while on your computer.

    Your only hope is restoring it from a backup.

    The old version of AxCrypt is no longer supported. However you’re using a very old version – 1.7.3180.0 is the most recent (and last) version 1.7 software. You could try installing at and loading your file again but it probably won’t help.

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