Forums Help & support file won't open.

This topic contains 1 reply, has 2 voices, and was last updated by  Prabhukumar R 4 weeks ago.

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    Ivan Brand

    I enter password. file doesn’t open. Another window comes up saying to enter password. I do that and then it says I am already signed in with that password. I sign out and start over. This circle just continues. I can’t open the file.

    #14953 Reply

    Prabhukumar R
    Moderator

    Hello Ivan Brand,

    AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption

    If the file was encrypted with a different password than your sign in password, then you have to enter the file password while viewing/decrypting the encrypted file. You can open all the encrypted files if you know the file password which was used in the encryption process.

    So, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. Without the file password, we can’t decrypt the encrypted files in AxCrypt.

    For more info about Password Reset: https://www.youtube.com/watch?v=O6whtjSb3pc and https://www.axcrypt.net/blog/password-reset-axcrypt/

    If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://www.axcrypt.net/axcrypt-brute-force/ . Please note that we cannot provide support beyond this.

    Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.

    Still, you are asking any Query/issues, please provide more information about the issue and write a mail to support@axcrypt.net.

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