Forums Community Files won't open on iMac

This topic contains 1 reply, has 2 voices, and was last updated by  Azhaguraja B 2 months, 2 weeks ago.

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  • #11130 Reply

    Awie

    I used AxCrypt some years ago on a Windows computer. Have since moved over to a Mac. Download and registered AxCrypt but I seem to be unable to open the protected file. Nothing happens when I try to open it.

    #11142 Reply

    Azhaguraja B
    Keymaster

    Hello Awie,

    AxCrypt is file encryption with nobackdoor. AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

    Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.

    If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://www.axcrypt.net/axcrypt-brute-force/ . Please note that we cannot provide support beyond this.

    If you do not remember the password to your account, you can always reset it. This is not a way to recover encrypted files! It’s only to allow you to sign in to the AxCrypt app and web. The new password will be used to encrypt new files. Go to https://account.axcrypt.net/Home/PasswordReset to do this, or you can also go there from AxCrypt with File | Options | Password Reset.

    If the file was encrypted with a different password than your sign in password, then you have to enter the file password while viewing/decrypting the encrypted file.

    Please check out our video tutorials at https://www.youtube.com/channel/UCoSoXBjq6iCG5232fHoWStA and our other documentation at https://www.axcrypt.net/information/get-started/ to get started with AxCrypt.

    If the above does not help, please provide more information. Because it’s not entirely clear exactly what the issue is.

    If you can send a screenshot showing where the problem is, it often helps us understand.

     

    • This reply was modified 2 months, 2 weeks ago by  Azhaguraja B.
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