Forums Help & support folders can still be opened after encrypt

This topic contains 1 reply, has 2 voices, and was last updated by  Prabhukumar R 6 months ago.

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  • #15561 Reply

    john

    my folders can still be opened after I encrypt. They are not requireing a password or protecting them.  I sign out , log off and still can access them

    #15570 Reply

    Prabhukumar R
    Moderator

    Hello john,

    AxCrypt will keep track on the opened encrypted files, to update and re-encrypt the same. If we opened the file and updated the contents, then AxCrypt will re-encrypt the updated file.

    So after editing the encrypted files, we have to click the broom icon or sign out from the AxCrypt app to re-encrypt the updated files.We have to close all the instance of the encrypted file(s) opened application.

    And the AxCrypt app will be checking whether the opened file and the corresponding application are closed or not? If closed, then the AxCrypt app will automatically update the contents of the file and re-encrypt the same.

    Actually, we have to close the file opened application completely, to update and re-encrypt the file. Sometimes, we have to manually click the red Broom icon, to clean and update the pending files.

    Please note: If you opened and updated an encrypted text file with notepad and at the same time you had opened an another notepad application also, then you have to close both the opened applications to re-encrypt the encrypted files. You have to close all the opened corresponding applications properly.

    Please close the encrypted file and corresponding file, then you can signout/exit from the AxCrypt app. without any issue.

    Still, you are facing any issues, please provide more information about the issue and write a mail to support@axcrypt.net.

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