Forums Help & support Foldr encryption problem

This topic contains 1 reply, has 2 voices, and was last updated by  Svante 5 days, 11 hours ago.

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  • #10750 Reply

    Russ

    I purchased Axcrpt Premium in April 2017 and encrypted numerous files/folders easily. Today, July 2018, I was encrypting and found I could encrypt documents only (not an entire folder) and with the documents Axcrpt was repeatedly asking for my password. I realized my subscrition was expired and renewed. The same issue is still present as I find I could not encrypt an entire folder without doing each document individually. What is the problem?

    #10769 Reply

    Svante
    Keymaster

    Hello Russ,

    Can you please provide screen shots of the situation and the messages? There’s no reason to ask for your password repeatedly to encrypt (to decrypt is another matter).

    Encrypting subfolders *is* a Premium feature, but you can still encrypt many files in a folde with the Free edition.

    Since you are a paying Premium user you might also want to try support.

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