Forums Help & support Forgot Email address used

This topic contains 1 reply, has 2 voices, and was last updated by  Prabhukumar R 3 months, 3 weeks ago.

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  • #14858 Reply

    David

    I forgot which email address used for axcrypt id.

    I do remember the password though.

    After reinstall of windows now i cant decrypt files.

    Can you see which email was used from my PC or IP Address? or can you see the email in the file header details?

     

    #14863 Reply

    Prabhukumar R
    Moderator

    Hello David,

    We are checked with your IP address, we are found so many email addresses in the same IP address.

    In your IP address, you are using one email address. We can investigate and share the details(if need).  But you using the so many email addresses in the same IP address.

    Due to some security reasons, we will not share the details with others.

    If you find any email address, Please write here we will check and let you know.

    Please provide more information about the issue and write an mail to support@axcrypt.net.

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