Forums Help & support HELP PLEASE

This topic contains 19 replies, has 2 voices, and was last updated by  Svante 7 months, 1 week ago.

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  • #12454 Reply

    WALTER BAITA

    in the same HD, i dont have problem for open this file…. is OK!

    When come a little window  for ask me a password is in this grafic  module.-

    And now a problem:

     This is another file in the same HD. When i want open come this little window whit another grafic and a green line! ????? and is impossible to open.

     I’m desperate.

    #12455 Reply

    Svante
    Keymaster

    Hello Walter,

    Try to copy one of the problem files to your local hard disk and then decrypt it.

    #12456 Reply

    WALTER BAITA

    I have already done! before writing in your forum I have tried all,
    but without results! One file Yes, the other No! Why? and then…….
    why the green line?
    Please, leaves that I can send the file so you can find the solution.
    or given me another solution.

    #12457 Reply

    WALTER BAITA

    for example:   TEAMVIEWER

    #12460 Reply

    Svante
    Keymaster

    Hello Walter,

    We cannot offer remote logon support, and we cannot accept your files at this time.

    It is likely that you have installed and enabled Comodo Sandbox, which in turn probably prevents the self-decrypting AxCrypt files from working. Please disable the sandbox for the self-decrypting file, since they are seen as executables by  Windows and Comodo. For more information check out comodo: http://help.comodo.com/topic-72-1-451-4768-.html .

    It seems the Comodo Sandbox causes the green border around your window.

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