Forums Help & support HmacValidationError

This topic contains 4 replies, has 2 voices, and was last updated by  Svante 1 month ago.

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  • #4508 Reply

    Anonymous

    Hallo,

    I got this message \”HmacValidationError \” what can i do?

    #4514 Reply

    Svante
    Keymaster

    Hello,

    Please send a screen shot of the situation so we learn a little bit more about the version of AxCrypt etc. Generally speaking, this means that the file is damaged. It is very, very unusual.

    Also, please explain a little more about the history, i.e. what type of file is it, have you updated it frequently, when did you last successfully open it, what type of medium is it stored on etc.

    #5783 Reply

    Al

    I’m having this issue as well. It is a video file .mts. I don’t update it often, though sometimes I will open it and then close it. It’s possible that it has opened in the past and then the process was ‘killed’.

    #5784 Reply

    Al

    *by don’t update it often, I mean I don’t update it ever. I access it sometimes.

    #5787 Reply

    Svante
    Keymaster

    Al & Anonymous,

    This issue is better suited for support, so email screen shots etc to support att axcrypt dott net please.

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