Forums Help & support How to change primary account email address?

This topic contains 1 reply, has 2 voices, and was last updated by  Deniyalraja V 8 months ago.

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  • #15254 Reply

    Ben Larson, O.D.

    I need to change the email address that was initially listed as the primary account holder’s email address.

    #15255 Reply

    Deniyalraja V

    Hello Ben Larson, O.D,

    Please avoid sending a same query in different mediums. You may get duplicate response.

    Sorry to say, we don’t understand your query. Please explain more details.

    Do you want to change the AxCrypt account email address? If yes,

    To change the account email, sign in to and then under Settings | Email, set the new email.

    There must not already be such an account. If there is, please delete it first.

    Or Do you want to sign in AxCrypt app with different email address? If yes,

    Just clear all the AxCrypt app local cache files via File | Options | Clear All Settings & Restart or clicking the Reset button in the sign in dialog. Then the AxCrypt app will get restarted like a new app installation. Now provide your AxCrypt account credentials to sign in with the AxCrypt app.

    If the above does not help, please provide detailed information about the issue and write the email to

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