Forums Help & support How to Sign Into AxCrypt app on MAC

This topic contains 2 replies, has 2 voices, and was last updated by  Sandy 3 months, 2 weeks ago.

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  • #9769 Reply

    Sandy

    I’m not sure what I’m doing wrong. I have tried clicking on the .axx file I encrypted a few days ago, and I have also tried to open the AxCrypt.app from my applications folder. The app opens (in both cases) however the “Sign In” button is greyed (as well as all other menu items and buttons on the app. How do I log into the app?

    #9791 Reply

    Svante
    Keymaster

    Hello Sandy,

    It looks like the actual “Sign in” dialog is hidden from view. Do you have multiple screens, or moved your laptop from using a larger stationary screen to just using the internal?

    Try hitting “ESC” (that should close the sign in dialog, even if it’s hidden) and see of the menu now becomes active.

    #9793 Reply

    Sandy

    Thank you Svante!

    I was able to close and reopen AxCrypt and the menu appeared!

    s

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