Forums Help & support I can not open Files

This topic contains 1 reply, has 2 voices, and was last updated by  Svante 6 months, 2 weeks ago.

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  • #9409 Reply

    qekbe

    Hi , I forgot pass of files , so I can not open it , how can i do ?

    #9413 Reply

    Svante
    Keymaster

    Hello qekbe,

    Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.

    Please check the FAQ at https://www.axcrypt.net/support/faq/ for more information.

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