Forums Help & support I can't receive an email with my ID code

This topic contains 1 reply, has 2 voices, and was last updated by  Prabhukumar R 2 months, 3 weeks ago.

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  • #16032 Reply

    David

    Hello,

    I am trying to open an account. After registering an email address I never receive the ID code (I have checked my spams)

    Other colleagues have the same issue.

    Thanks for your support

    Regards,

    #16033 Reply

    Prabhukumar R
    Moderator

    Hello David,

    We are really sorry to hear this. Sure we are investigating the problem. Please write a mail or contact our support team  support@axcrypt.net. we are happy to help you.

    Please note: Based on email filter settings, sometimes it will be there in the user’s spam/junk folder. So please check once again your mailbox folders and firewall settings.

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