Forums Help & support I FORGET

This topic contains 1 reply, has 2 voices, and was last updated by  Azhaguraja B 1 month, 1 week ago.

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  • #11481 Reply

    JORGE FERNANDEZ GOMEZ

    I NEED YOU HELP

    I FORGET MY PASWORD TO OPEN MY FILES ,  HOW CAN I DO?

     

    THANK

    #11482 Reply

    Azhaguraja B
    Keymaster

    Hello JORGE,

    Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.

    If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://www.axcrypt.net/axcrypt-brute-force/ . Please note that we cannot provide support beyond this.

    If you do not remember the password to your account, you can always reset it. This is not a way to recover encrypted files! It’s only to allow you to sign in to the AxCrypt app and web. The new password will be used to encrypt new files. Go to https://account.axcrypt.net/Home/PasswordReset to do this, or you can also go there from AxCrypt with File | Options | Password Reset.

    For the Password Reset Video Tutorial: https://www.youtube.com/watch?v=O6whtjSb3pc 

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