Forums Help & support Informations about the software

This topic contains 1 reply, has 2 voices, and was last updated by  Svante 8 months, 1 week ago.

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  • #13473 Reply

    Micro85

    Hello,

    I’m working in a IT store in France (Micro 85) and I have a customer who can’t open an Excel file (where he wrote his passwords) protected by AxCrypt from a computer he bought recently and he can’t open it anymore. The operating system between the two computers is the same. Does AxCrypt has hardware security? And what can he do to access to this file again?

    Cordially

    #13477 Reply

    Svante
    Keymaster

    Hello Micro85,

    No, AxCrypt is in no way connected to the operating system or the hardware.

    One common reason for problems when moving files between computers is Windows NTFS permissions, and Windows EFS encryption – neither of which is actually related to AxCrypt in any way. If you are getting an “Access Denied” message, either of these two reasons may be the cause of the problem.

    If the above does not help, please specify in more detail what the error message is.

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