Forums Help & support menu contextuel

This topic contains 1 reply, has 2 voices, and was last updated by  Prabhukumar R 1 week ago.

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  • #12863 Reply

    Jeudy

    1. l’application axCrypt n’apparait pas dans le menu contextuel (clic droit) de Windows 7

    2. comment sécuriser un dossier entier et tous ses sous-dossiers ? Si je glisse un dossier dans la fenêtre “dossiers sécurisés”, il apparait bien, mais rien n’a changé, les fichiers de ce dossier ne sont pas sécurisés.

    #12865 Reply

    Prabhukumar R
    Moderator

    Hello Jeudy,

    1. Currently, the AxCrypt right-click context menu is available only in the windows (Installer) version of the AxCrypt app. You can see the same by installing the latest version of the AxCrypt app in your windows system.

    We can find the major differences between the standalone version and installer version of AxCrypt,  by clicking the following link: https://www.axcrypt.net/support/faq/#download-version .

    Sign in to the AxCrypt app with your AxCrypt credentials. Then follow the below instructions to decrypt your secured folder by single click,

    We can decrypt the AxCrypt secured folder by navigating to the Secured Folders tab in the AxCrypt app. Then Right click on the selected folder (which you want to decrypt) and choose the menu option Decrypt Permanently.

    In case the folder is not listed in the Secured Folder list, then you have to secure the folder again using the Add Secured Folder option from the right click content menu.

    Or If you are using windows operating system, then right click on the selected folder in windows explorer and choose AxCrypt > Decrypt. If you are unable to see the explorer right click context menu in windows, then please uninstall and re-install the AxCrypt app.

    So please check the tutorial to decrypt the encrypted files with the AxCrypt app https://www.youtube.com/watch?v=jyixJ03qmkg&list=PLHRiJs6YxUhgR9sd66jR4ao0EiCxPO7u6&index=4 .

    Still if you are facing any issues, please write the mail to support@axcrypt.net with some more information about the issue. If you can send a screenshot showing where the problem is, it often helps us understand.

    You can also send the complete error report to troubleshoot the issue. Please follow the detailed instructions to take the complete error report: https://www.axcrypt.net/blog/send-complete-error-report/.

    2.We can include the sub-folder by enabling the feature from the AxCrypt app menu File | Options | Include Subfolders. By default Include Sub-folders will be disabled. So Subfolders are not encrypted without enabling this feature.</b>

    So please check whether the Include Subfolders feature enabled or not(required for subfolders encryption).

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