Forums Help & support mot de passe bloqué

This topic contains 1 reply, has 2 voices, and was last updated by  Svante 5 months, 3 weeks ago.

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  • #8745 Reply

    SOPHIE DORVAUX

    Bonjour

    Depuis 5 ans j arrive pas a debloquer mes photos encryptés mon fils étant décédé j aimerai avoir accés a mes photos comment puis je faire en vous remerciant

    #8748 Reply

    Svante
    Keymaster

    Hello Sophie,

    I am sorry to hear this.

    Traduire en francais? https://translate.google.com/?hl=fr

    Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.

    Please check the FAQ at https://www.axcrypt.net/support/faq/ for more information.

     

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