Forums Bugs & issues Newest version lagging terribly !

This topic contains 7 replies, has 2 voices, and was last updated by  Prabhukumar R 1 month ago.

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  • #14434 Reply

    Piotr

    Hi. I’ve been using some quite new subversion of AxCrypt 2.x for months and it yes it was a bit slow, but after upgrading it to newest version (2.1.1585.0) it is terribly lagging! I have to click on “Uncrypt” or double click files even few times sometimes, because either nothing is going on or it takes ~ 10 seconds for a (small) file to uncrypt or even the problem freezes. Very bad I must say as for such important program. I have many, many files encrypted. Can you tell me what is going on and how to fix this?

    #14435 Reply

    Piotr

    (…)

    my computer is Lenovo ThinkPad T520 with new SSD and Windows 7 64-bit.

    #14484 Reply

    Prabhukumar R
    Moderator

    Hello Piotr,

    AxCrypt is only limited by available hard disk space. When encrypting bulk amount of files or larger files, AxCrypt will take some more time to finish the encryption/decryption. AxCrypt performs as much as faster based on the user’s system configuration and the file size.

    Also, We do have some performance issues(when working with more than 10000 files) and we are working on the application to optimize the performance when working with more files.

    You can also send the complete error report to troubleshoot the issue. Please follow the detailed instructions to take the complete error report: https://www.axcrypt.net/blog/send-complete-error-report/ . so that we will try to troubleshoot the same as soon as possible.

    Please provide more information about the issue and write an mail to support@axcrypt.net

    #14485 Reply

    Piotr

    In which place did I write that I process files in bulk ?? This happens to me when I want to decrypt just 1 file. So, what do you think?

    #14492 Reply

    Prabhukumar R
    Moderator

    Hello Piotr,

    Please explain what kind of file type do you encrypt/open/save/decrypt the file.? And provide your system configuration(operating system, version,etc..)

    Sorry to say, Please provide more information about the issue and write a mail to support@axcrypt.net

    You can also send the complete error report to troubleshoot the issue. Please follow the detailed instructions to take the complete error report: https://www.axcrypt.net/blog/send-complete-error-report/ . so that we will try to troubleshoot the same as soon as possible.

    #14495 Reply

    Piotr

    This happens to ANY kind of file and the files are small. For now just one question – have you ever observed similar issue? And how many seconds do you need for a small txt file to be opened on your computer in case AxCrypt is already started with password entered before clicking on the file.

    Second, are there older 2.x subversions available to download ?

    #14666 Reply

    Piotr

    Dear people, what similar ancrypting programs do you recommend? It should be able to store one master password as this program does. I’m tired of this slow AxCrypt thing.

    #14685 Reply

    Prabhukumar R
    Moderator

    Hello Piotr,

    AxCrypt is only limited by available hard disk space. When encrypting bulk amounts of files or larger files, AxCrypt will take some more time to finish the encryption/decryption. AxCrypt performs as much as faster based on the user’s system configuration and the file size.

    Also, We do have some performance issues(when working with more than 10000 files) and we are working on the application to optimize the performance when working with more files.

    still, you are facing any issue, please provide more information about the issue and write a mail to support@axcrypt.net.

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