This topic contains 5 replies, has 2 voices, and was last updated by Piotr 1 week, 1 day ago.
October 5, 2019 at 19:08 #14434
Hi. I’ve been using some quite new subversion of AxCrypt 2.x for months and it yes it was a bit slow, but after upgrading it to newest version (2.1.1585.0) it is terribly lagging! I have to click on “Uncrypt” or double click files even few times sometimes, because either nothing is going on or it takes ~ 10 seconds for a (small) file to uncrypt or even the problem freezes. Very bad I must say as for such important program. I have many, many files encrypted. Can you tell me what is going on and how to fix this?October 5, 2019 at 19:10 #14435
my computer is Lenovo ThinkPad T520 with new SSD and Windows 7 64-bit.October 9, 2019 at 15:01 #14484
AxCrypt is only limited by available hard disk space. When encrypting bulk amount of files or larger files, AxCrypt will take some more time to finish the encryption/decryption. AxCrypt performs as much as faster based on the user’s system configuration and the file size.
Also, We do have some performance issues(when working with more than 10000 files) and we are working on the application to optimize the performance when working with more files.
You can also send the complete error report to troubleshoot the issue. Please follow the detailed instructions to take the complete error report: https://www.axcrypt.net/blog/send-complete-error-report/ . so that we will try to troubleshoot the same as soon as possible.
Please provide more information about the issue and write an mail to firstname.lastname@example.orgOctober 9, 2019 at 15:09 #14485
In which place did I write that I process files in bulk ?? This happens to me when I want to decrypt just 1 file. So, what do you think?October 10, 2019 at 08:36 #14492
Please explain what kind of file type do you encrypt/open/save/decrypt the file.? And provide your system configuration(operating system, version,etc..)
Sorry to say, Please provide more information about the issue and write a mail to email@example.com
You can also send the complete error report to troubleshoot the issue. Please follow the detailed instructions to take the complete error report: https://www.axcrypt.net/blog/send-complete-error-report/ . so that we will try to troubleshoot the same as soon as possible.October 10, 2019 at 11:49 #14495
This happens to ANY kind of file and the files are small. For now just one question – have you ever observed similar issue? And how many seconds do you need for a small txt file to be opened on your computer in case AxCrypt is already started with password entered before clicking on the file.
Second, are there older 2.x subversions available to download ?