Forums Help & support NO decript , wrong name but cant rename

This topic contains 1 reply, has 2 voices, and was last updated by  Svante 2 months, 2 weeks ago.

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  • #11149 Reply

    Javier Nava

    I use to have a lot of pics “secure”, but i tried to open one of them and the software told me wrong name should be .axx .

    I didn’t change name to no one , i try to reneme one but it does not decript ?

    I just wanna recover my files and unistall AxCrypt

    #11151 Reply

    Svante
    Keymaster

    Hello Javier,

    If the file does not end with .axx, one of two things apply:

    1) The file is not in fact encrypted with AxCrypt.

    2) You, or someone else, renamed them.

    If you have tried to rename them, and they still are not possible to decrypt with the message “not an AxCrypt file”, then… situation 1) appear to apply. The files are not encrypted with AxCrypt.

    You can also contact support and send screen shots of the errors and possibly a sample file.

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