Forums Bugs & issues No email received

This topic contains 1 reply, has 2 voices, and was last updated by  Azhaguraja B 1 month, 2 weeks ago.

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  • #11444 Reply

    Milan

    I have downloaded the Axcrypt software and when requested added the email address to receive the code to activate but this did not arrive in the inbox.  I have resent the request three times with no success.  The email is a Microsoft exchange which I have added with this post and I checked through the Microsoft web portal and could not locate the email there either.

    Can you please advise how I can get the code?

    Regards,

    Milan

    #11447 Reply

    Azhaguraja B
    Keymaster

    Hello Milan,

    AxCrypt usually sends the verification mail(s) to the users while they are registering. Based on email filter settings, sometimes it will be there in the user’s spam/junk folder.

    So please check the junk folder in your mailbox.

    If still you are facing any issues, please write a mail to support@axcrypt.net .

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