Forums Help & support not functioning correctly

This topic contains 3 replies, has 2 voices, and was last updated by  Prabhukumar R 3 weeks, 5 days ago.

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #16072 Reply

    Jim Kersey

    I got this message and I don’t what to do to correct it:

    Double-Click to open AxCrypt Files outside of AxCrypt may not function correctly. The operation system file association for extension “.axx” appears to be broken.

    How do I fix it?

    #16076 Reply

    Prabhukumar R
    Moderator

    Hello Jim Kersey,

    “Please avoid sending a same query in different mediums. You may get duplicate response.”

    AxCrypt encrypted files should have a file extension “.axx”. Also, default application for the file type “.axx” should be AxCrypt app only.

    If the AxCrypt app is not configured as a default app for the file extension or no other apps are mapped to the file extension, then you will be alerted with a warning dialog that states “Double-click to open AxCrypt files outside of AxCrypt may not function correctly. The operating system file association for extension ".axx" appears to be broken. Contact your IT support  or search for a solution on the Internet..” when you start the AxCrypt app.

    Might be, the default application is not mapped for the file extension “.axx” in your system. So please change the default application to AxCrypt for the file extension for “.axx” with the help of following links,

    https://support.microsoft.com/en-us/help/4028161/windows-10-change-default-programs or https://support.microsoft.com/en-us/help/18539/windows-7-change-default-programs

    Now all the encrypted files with the file extension ‘.axx’ will be opened by double-clicking the file. Restart the system/AxCrypt app, if required.

    Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

    #17456 Reply

    k

    what is the file passwd

    #17462 Reply

    Prabhukumar R
    Moderator

    Hello K,

    AxCrypt will use the AxCrypt account password to encrypt/decrypt the files. The account password is used/involved to encrypt the files with the AxCrypt app.

    AxCrypt 2 now use a single sign on model where the same password is used to sign in to our servers and to protect your files.

    AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

    Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

Viewing 4 posts - 1 through 4 (of 4 total)
Reply To: not functioning correctly
Your information: