Forums Help & support Not recognised as an Axcrypt fike

This topic contains 2 replies, has 2 voices, and was last updated by  Jos 5 months, 2 weeks ago.

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  • #9748 Reply

    Jos

    I created an Axcrypt file on a Windows10 PC but it is not recognised as such and cannot be decrypte! Strangely the file has an Axcrypt icon and the extension “.axx”.  The Error Message is always:  It is “not an Axcrypt file.”

    #9749 Reply

    Svante
    Keymaster

    Hello Jos,

    Look at the file properties (right-click in Explorer), and if you can send both a screen shot of that and the actual error message from AxCrypt.

    #9768 Reply

    Jos

    Good evening, Svante!

    I have now the two screenshots requested but how can I email them to you?   (I’m afraid I cannot attach them to this link, can I?  How?) Or I’ll try and send them to you via the email address:

    Okay?  Please stand by, Svante.

    Many thanks!

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