Forums Help & support not sending encrypted files

This topic contains 1 reply, has 2 voices, and was last updated by  Prabhukumar R 1 month, 2 weeks ago.

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    Tod Tolan

    we are testing the advanced version of AxCrypt.  some encrypted files are sent and some never get to the recipient.

    Why is that?  How can I ensure that an encrypted AxCrypt file will actually get to my collaborator ?

    #13363 Reply

    Prabhukumar R
    Moderator

    Hello Tod,

    AxCrypt application will not send any files to the users. We have to send the file via email, drive and etc. If the receiver wants to decrypt/open the shared encrypted file(s), then AxCrypt app is required.

    I will explain about the AxCrypt key sharing feature,

    There is no need to share passwords in order to send or share files securely with others. AxCrypt has a key sharing feature letting you add recipients by email address, who when they receive the file can open it with their own AxCrypt password.

    Key sharing embeds the shared key into the file. The file must thus first be key shared with the recipient, then sent or file shared. Please note that AxCrypt does not share or send the actual file. To see a quick instructional video explaining how to use key sharing, please view https://www.youtube.com/watch?v=9z3KOZD-Yks .

    Please Note: AxCrypt is not a file sharing software. So it will not send the original file to the receiver while key sharing.

    Sharing a secured file is made directly from the AxCrypt software by choosing the secured file, click the share button and simply select the team member you want to share it to.

    The recipient just needs a free AxCrypt ID and will be automatically invited via email if necessary. The invitation email contains instructions on how to view and edit the file.

    If the key sharing recipient’s email address is not having an AxCrypt account then only AxCrypt will send an invitation mail. If the receiver has an AxCrypt account then he/she will not receive the invitation mail.

     

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