Forums Help & support Opening encrypted files on another computer

This topic contains 1 reply, has 2 voices, and was last updated by  Prabhukumar R 1 week, 3 days ago.

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  • #18211 Reply

    Ron

    I have saved encrypted files on a flash drive and need to open the files on another computer that does not have axcrypt installed.  How do I open and delete files?

    #18225 Reply

    Prabhukumar R
    Moderator

    Hello Ron,

    Please install the AxCrypt app in your other system/device, then open the encrypted file in the system.

    AxCrypt application and account is mandatory is decrypt the encrypted files. AxCrypt app encrypt file(s) with the .axx extension. AxCrypt encrypted files have their own file structure and AxCrypt app only can interpret and open those file(s). That’s the way AxCrypt was designed. Other than .axx extension files, can’t be opened by the AxCrypt app. No other application(s) can open the AxCrypt encrypted files.         

    Please check out our video tutorials at https://www.youtube.com/channel/UCoSoXBjq6iCG5232fHoWStA and our other documentation at https://www.axcrypt.net/information/get-started/ to get started with AxCrypt.

    I hope, your problem will get resolved. If not, please write the email to support@axcrypt.net with detailed information and a screenshot.

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