Forums Help & support opening files

This topic contains 1 reply, has 2 voices, and was last updated by  Svante 2 months, 3 weeks ago.

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  • #10841 Reply

    Debbie

    I try to open files, I’m prompted to enter my password to open the file, and I get a message saying I’m already logged in with my password. It’s very frustrating.

    #10842 Reply

    Svante
    Keymaster

    Hello Debbie,

    this is because your file is encrypted with a different password than you sign in with. Since you’re signed in with lets say “MySecret999”, but the file is encrypted with a different password decryption fails and AxCrypt asks you for the correct password. You then enter “MySecret999”, but AxCrypt has already tried this since you’re signed inĀ  – so it tells you this that it’s no use to re-enter the sign in password. It’s already been tried and it doesn’t work.

    You need to remember the password originally used to encrypt the file.

    Please be aware that a password *reset* will *not* let you access previously encrypted files, that were encrypted with the password used before the reset. A password *reset* will only let you sign in, and will be used for new encryptions. To decrypt files encrypted with the previous password, you need to know that previous password.

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