Forums Help & support Partial Right Click Menu

This topic contains 1 reply, has 2 voices, and was last updated by  Prabhukumar R 2 weeks, 3 days ago.

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  • #18065 Reply

    John

    I am unable to make a file permanently decrypt.  If I double click it opens when I close the file, it encrypts.  If I right click there is no option to decrypt.  If there is, nothing happens.

    Thoughts Please

     

    John

    #18163 Reply

    Prabhukumar R
    Moderator

    Hello John,

    You can able to decrypt the AxCrypt secured folder by navigating to the Secured Folders Tab from the AxCrypt app. Then Right click on the selected folder (which you want to decrypt) and choose the menu option Decrypt Permanently.

    Incase the folder is not listed in the Secured Folder list, then you have to secure the folder again using the Add Secured Folder option from the right click content menu.

    Or In windows explorer, right click on the selected folder and choose AxCrypt > Decrypt.

    I hope, your problem will get resolved. If not, please write the email to support@axcrypt.net with detailed information and screenshot.

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