Forums Community PASSWORD LOST

This topic contains 43 replies, has 3 voices, and was last updated by  Prabhukumar R 3 months, 2 weeks ago.

Viewing 14 posts - 31 through 44 (of 44 total)
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  • #12006 Reply

    Svante
    Keymaster

    Hello Yasser,

    Please read https://www.axcrypt.net/support/faq/#forgot-password .

    #13470 Reply

    Abu Hayder

    Where can I download AxcryptBruteForce? I don’t see any link for that.

     

    Thank you

    #13471 Reply

    Prabhukumar R
    Moderator

    Hello Abu,

    You can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://www.axcrypt.net/axcrypt-brute-force/ . Please note that we cannot provide support beyond this.

    #14169 Reply

    Kaloyan Danev

    Hi there. I lost my password and now I only remember half of it. I am trying AxCrypt Bruteforce and it doesn’t work.
    Can you help me?
    I am using the trial version of Axcrypt and I am not registered.

    #14178 Reply

    Prabhukumar R
    Moderator

    Hello Kaloyan,

    AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

    Please note: AxCrypt is file encryption with no backdoor, that means AxCrypt do not store user’s account password, anywhere. Nobody can decrypt the encrypted files without the file password used in the file encryption. This is the way AxCrypt app was designed.

    Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.

    If you know some part of the password, then you can download and use the most recent version of AxBruteForce from https://account.axcrypt.net/Download/AxBruteForce.exe , to decrypt the files.

    If you do not remember the password to your account, you can always reset it. This is not a way to recover encrypted files! It’s only to allow you to sign in to the AxCrypt app and web. The new password will be used to encrypt new files. Go to https://account.axcrypt.net/Home/PasswordReset to do this, or you can also go there from AxCrypt with File | Options | Password Reset.

    For more info about Password Reset: https://www.youtube.com/watch?v=O6whtjSb3pc  and https://www.axcrypt.net/blog/password-reset-axcrypt/ .

    If the above does not help,please provide more information about the issue and write a mail to support@axcrypt.net .

    #14985 Reply

    david

    hello

    i sent the request link for downloading the brute force software i havnt received any response help please

    #14992 Reply

    Prabhukumar R
    Moderator

    Hello david,

    You can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://www.axcrypt.net/axcrypt-brute-force/ . Please note that we cannot provide support beyond this.

    Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.

    Still, you are asking any Query/issues, please provide more information about the issue and write a mail to support@axcrypt.net.

    #15591 Reply

    Urs Gerhard

    Some ten years ago I encrypted some of my word documents with .axx. In the mean time I forgot the Password. Is there a way I can  open them?

    Urs Gerhard

    #15593 Reply

    Prabhukumar R
    Moderator

    Hello Urs Gerhard,

    AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

    Please note: AxCrypt is file encryption with no backdoor, that means AxCrypt do not store user’s account password, anywhere. Nobody can decrypt the encrypted files without the file password used in the file encryption. This is the way AxCrypt app was designed.

    Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.

    If you know some part of the password, then you can download and use the most recent version of AxBruteForce from https://account.axcrypt.net/Download/AxBruteForce.exe, to decrypt the files.

    If you do not remember the password to your account, you can always reset it. This is not a way to recover encrypted files! It’s only to allow you to sign in to the AxCrypt app and web. The new password will be used to encrypt new files. Go to https://account.axcrypt.net/Home/PasswordReset to do this, or you can also go there from AxCrypt with File | Options | Password Reset.

    For more info about Password Reset: https://www.youtube.com/watch?v=O6whtjSb3pc  and https://www.axcrypt.net/blog/password-reset-axcrypt/ .

    If the above does not help,please provide more information about the issue and write a mail to support@axcrypt.net .

    #15708 Reply

    skyeler

    so i guess i’m S.O.L for my encrypted files i lost the keyfile for, because the keyfile was 60,000+ characters long…

    #15710 Reply

    Prabhukumar R
    Moderator

    Hello skyeler,

    You can use the key file(which was used to encrypt a file) to decrypt the encrypted files.

    Unfortunately, If you do not have the key file, sorry to say, you can’t decrypt the encrypted files which are all encrypted with the key file. That’s the way AxCrypt is designed.

    Still, you are facing any issue, please provide detailed information about the issue and write a mail to support@axcrypt.net. We are happy to help you.

    #15711 Reply

    skyeler

    well its been years since iv been able to access the files but iv got half of the file of it tho i don’t think it would really help since i split the actual file up into an 2 pieces with winrar and put them on separate usb’s

    if i ever find the 2nd usb it’l solve my problem but i guess there’s not really a quick fix for my situation

    #16097 Reply

    AndrewC

    Trying to decrypt files from over 7 years ago.  I remember parts of the password because I haven’t deviated from my password convention too much.  Trying to run the tool in Windows 10.  Does this tool still work?

    Getting runtime error.

     

    See the end of this message for details on invoking
    just-in-time (JIT) debugging instead of this dialog box.

    ************** Exception Text **************
    System.IO.FileNotFoundException: Could not load file or assembly ‘Newtonsoft.Json, Version=12.0.0.0, Culture=neutral, PublicKeyToken=30ad4fe6b2a6aeed’ or one of its dependencies. The system cannot find the file specified.
    ..

     

    Tried installing .net framework and other run times.  Just keep getting same error.  Any help would be appreciated.  Thank you in advance.

    #16099 Reply

    Prabhukumar R
    Moderator

    Hello AndrewC,

    Please explain which AxCrypt version do you have used? If you are using the old version, please use the latest version AxCrypt app and try to decrypt the file again.

    Please check your operating system has any pending updates. If any, please update.

    Also please check whether your operating system has dot net framework 4.5 or above? If not please install the same. You can download the dot net framework here, https://www.microsoft.com/en-us/download/details.aspx?id=30653 .

    Then uninstall the AxCrypt app and install the latest version of the AxCrypt app. You can download the same from our official website: https://www.axcrypt.net/download/ . Now install the AxCrypt app and try to start AxCrypting……

    Still, you are facing any issue, please provide detailed information about the issue and write a mail to support@axcrypt.net. We are happy to help you.

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