Forums Bugs & issues Password not working?

This topic contains 1 reply, has 2 voices, and was last updated by  Svante 3 months, 3 weeks ago.

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  • #9739 Reply

    Marco

    I had a premium trial and using secured folder. Now that the trial is over I don’t see the secured folder in the app window and when I try to open up an encrypted file in the folder, my password fails. Any help would be greatly appreciated!

    #9745 Reply

    Svante
    Keymaster

    Hello Marco,

    The secured folder feature is indeed a Premium feature – but the files are still there.

    Expiration of the trial does not in any way affect your encrypted files or your ability to open them or decrypt them. If they do not open and AxCrypt asks for a password, then you’re not using the right password – which is the password you used when you encrypted the file originally.

    #10241 Reply

    Anonymous

    buenos días, ayuda por favor perdí mi contraseña y necesito recuperar mis archivos  como restablecer mi contraseña, es muy urgente muchas gracias

     

    (good morning, help please I lost my password and I need to recover my files as reset my password, it is very urgent thank you very much)

    #10256 Reply

    Anonymous

    My files created before 2015 do not admit the password, which is correct. The only thing that could happen was updating from Windows 7 to Windows 10. Maybe this the reason?

    #10257 Reply

    Anonymous

    My file do not admit the password which is correct. Is the updating from Windows 7 to Windows 10 the posible reason for the error?

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