Forums Help & support Password reset

This topic contains 5 replies, has 2 voices, and was last updated by  Sascha 2 weeks, 2 days ago.

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  • #14798 Reply

    Sascha

    Hello, I am from Germany.

    The PC program says that the password does not match with the Internet password. But if I try to reset the password (write my email address and sign the Captcha ) nothing happens – no mail. I try it already 3 days

    #14799 Reply

    Sascha

    Thanks

    Sascha :-)

    #14805 Reply

    Prabhukumar R
    Moderator

    Hello Sascha,

    We had sent the password reset email from our support email to your email address, please check the same.

    If you are facing any issues, please let us know. We are happy to help you.

    • This reply was modified 2 weeks, 2 days ago by  Azhaguraja B.
    #14813 Reply

    Sascha

    Hello,

    thank you verry much – it works. My question is, why came your email to me? The reset email didn´t..? But with your fast help, the internet adress.. – thanks. :-)

    Best regards

    Sascha

    #14814 Reply

    Prabhukumar R
    Moderator

    Hello Sascha,

    Due to some security reasons, we have not sent the password reset link on the forums page.

    we are sending the password reset link to your personal email yesterday.

    If any other query please write an email to our support team support@axcrypt.net

    #14815 Reply

    Sascha

    Hello,

    thank you for your email.

    I have reset my password today. It works. :-) Thank you.

    Yours sincerely

    Sascha

     

     

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