Forums Bugs & issues PDF not found

This topic contains 1 reply, has 2 voices, and was last updated by  Prabhukumar R 5 months, 1 week ago.

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  • #15683 Reply

    Steve Satterwhite

    If I double click an encrypted PDF file, Adobe cannot find the file.  I can manually decrypt the file and open it.  It seems that Adobe opens before the file is decrypted.

    #15706 Reply

    Prabhukumar R
    Moderator

    Hello Steve,

    AxCrypt encrypted files should have a file extension “.axx”. Also, default application for the file type “.axx” should be AxCrypt app only.

    Might be, the default application is not mapped for the file extension “.axx” in your system. So please change the default application to AxCrypt for the file extension for “.axx” with the help of following links,

    https://support.microsoft.com/en-us/help/4028161/windows-10-change-default-programs or https://support.microsoft.com/en-us/help/18539/windows-7-change-default-programs

    Now all the encrypted files with the file extension ‘.axx’ will be opened  by double clicking the file. Restart the system/AxCrypt app, if required

    Also check with the pdf(Adobe Acrobat) extension. It is not set the default extension in pdf(Adobe Acrobat). Please set the default extension in pdf(Adobe Acrobat), then open the file(s).

    Still, if you are facing any issues/queries, please write to Support@axcrypt.net. we are happy to help you

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