Forums Help & support Possibility of recovering old password

This topic contains 1 reply, has 2 voices, and was last updated by  Svante 7 months ago.

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  • #8253 Reply

    Alfred

    Hi,

    I recently have to reset my password and i am wondering if it is possible to recover my old password which i used to encrypt my files with. The files i am trying to unlock are important to me.

    Kind Regards,

    Alfred

    #8254 Reply

    Svante
    Keymaster

    Hello Alfred,

    Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.

    Please check the FAQ at https://www.axcrypt.net/support/faq/ for more information.

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