Forums Help & support Premium subscription was not renewed

This topic contains 1 reply, has 2 voices, and was last updated by  Prabhukumar R 1 week, 6 days ago.

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  • #14680 Reply

    Andrei

    Dear Sirs,

    I keep messaging you on your email since the last week but you keep silence.

    I tried to renew my Premium account before it expires, I paid from your website via PayPal, got a receipt email but my premium account was NOT renewed at all. It keeps saying that I must pay the subscription. Then I tried to pay it via Stripe. I paid, got a receipt email but again my account wasn’t updated.

    Guys, will you, please, look into this issue because my work is stuck due to this issue? Will, please, you refund one of my payment because literally, I made two transactions?

    #14684 Reply

    Prabhukumar R
    Moderator

    Hello Andrei,

    As my colleague, Raja already responses in support email. Please check your emails.

    Please avoid sending the same query in different mediums. You may get duplicate responses.

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