This topic contains 7 replies, has 3 voices, and was last updated by fatin ariffin 5 days, 3 hours ago.
August 12, 2018 at 11:38 #11039
I have some old files that I have encrypted with both a key file and a password. Encrypting and decrypting new files works fine. I still have the key file and I also know any password I ever used for the old files but when I get prompted to enter a password for the old files I am never offered the option to use my key file. So whatever I type I cannot get access to my old encrypted files. I hope someone has an idea how can resolve this as my premium trial period has expired and I am not entitled to official support. Getting support on this issue by purchasing a premium account just not feel right although I am getting desperate enough to give that a try as well.August 13, 2018 at 09:13 #11042
When you try to open an “old” AxCrypt 1.x file with AxCrypt 2, and it is encrypted with a different password than your AxCrypt ID password that you used to sign in to AxCrypt 2, you will be prompted for a password.
Although of course we’d like you to get Premium, we don’t want you to feel forced to do so. We do provide support for free users as well, just not as quickly sometimes.
The password prompt should look like this, and then you click “More…”:
Then it looks like this, and you select the keyfile:
And finally after selecting keyfile and entering the passphrase click Ok:August 16, 2018 at 08:34 #11051
Thanks for the response. I do have the ‘more’ option when I try to open one of these files. Could this perhaps mean that I never used a key file for these documents and as result it does not show? I am starting to wonder if I perhaps just used a password. I am currently using version 2.1.1560.0.August 16, 2018 at 08:37 #11052
Sorry I meant to say; I do not have the ‘more’ option.August 17, 2018 at 11:48 #11065
This means the file in question was *NOT* encrypted with AxCrypt 1.x, and thus *can’t* be using a key file, since version 2 does not use them (except as explained above to open legacy encrypted files).
So here it’s just a question of knowing the password used…January 19, 2019 at 04:39 #12756
I battle to get the old version of AxCrypt installed where I click on the file and enter a code.January 23, 2019 at 12:19 #12776
Sorry to say, we didn’t get the exact issue. So please provide more information about the issue and write a mail to email@example.com .
If you can send a screenshot showing where the problem is, it often helps us understand.
Also we have launched the latest version of AxCrypt app with lot of new rich features, easy to use user interface and increased security level.
Please check out our video tutorials at https://www.youtube.com/channel/UCoSoXBjq6iCG5232fHoWStA and our other documentation at https://www.axcrypt.net/information/get-started/ to get started with AxCrypt.April 18, 2019 at 02:55 #13518
I able to open encrypted file ,however it seems wrong when the data that i kept has been not appear.How can i get the data back?.Even my videos has been changed.