Forums Help & support Recipient cannot open

This topic contains 1 reply, has 2 voices, and was last updated by  Svante 3 months, 1 week ago.

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  • #9865 Reply

    Sally

    I’ve encrypted the file and sent it but the recipient cannot open it. It asks what App they want to open it in, but it will not recognise the file extension. Does the recipient have to download Axcrypt as I thought if I gave them the passkey they could open it without needing to download the software?

    #9866 Reply

    Svante
    Keymaster

    Hello Sally,

    Yes, the recipient must download and install AxCrypt.

    No, you should not given the recipient the password. You should use the key sharing feature (and ensure you’re using AxCrypt 2, not version 1 which is obsolete). We have videos showing this on our home page, https://www.axcrypt.net/ .

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