Forums Help & support Recipient of encrypted file gets error message and can't open

This topic contains 1 reply, has 2 voices, and was last updated by  Svante 3 months, 3 weeks ago.

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    Sandy

    Hi Help Forum,

    I sent an AxCrypt encrypted file to someone. They downloaded the free software and registered with the email I encrypted the file with.

    The recipient tried to open the file from the downloaded software app and gets the message: “[file location\filename] has the wrong file name extension. It must be ‘.axx’!

    Any ideas what we are doing wrong?

    #9717 Reply

    Svante
    Keymaster

    Hello Sandy,

    it sounds like the error message says it all. An AxCrypt file, when encrypted, will have a file name ending with “.axx”. Apparently the file you sent, or that the person received, does not have this ending – indicating that either it was not an encrypted file that was sent, or the sender or the receiver renamed the file to end with something else.

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