Forums Help & support Reinstall AxCrypt

This topic contains 1 reply, has 2 voices, and was last updated by  Svante 1 year ago.

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    Håkan Stegeby, Sweden

    I have not been started AxCrypt but I have done some tests. When I install AxCrypt I need to chose a password. something went wrong and now the program ask med for a password that don’t work. And if I reinstall AxCrypt it’s the same thing. The program ask me for a password that don’t work. How can I do at clean re-installation so I can start from the very beginning?


    #6479 Reply


    Hello Håkan,

    If you do not remember the password to your account, you can always reset it. This is not a way to recover encrypted files! It’s only to allow you to sign in to the AxCrypt app and web. The new password will be used to encrypt new files. Go to to do this, or you can also go there from AxCrypt with File | Options | Password Reset .

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