Forums Bugs & issues renew link doesn't work

This topic contains 4 replies, has 2 voices, and was last updated by  Svante 1 week, 5 days ago.

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  • #10740 Reply

    Ella Read

    At the end of my trial period the link to “renew” does nothing when I click on it.

    #10741 Reply

    Svante
    Keymaster

    Hello Ella,

    Can you please take a screen shot of the dialog where you are trying to “renew”?

    #10742 Reply

    Ella

    screen shot of non-functional renewal link

    The link is circled in black.

    #10743 Reply

    Svante
    Keymaster

    Hello Ella,

    Thank you! We’ll investigate and see if the link is wrong. It can also be your system that is configured to not open links in a working browser. What we do when you click a button like that, is we launch the system-registered default handler for http URLs. If none is configured, or wrongly configured, it won’t work.

    In the meantime, the link you want is: https://account.axcrypt.net/Home/Purchase .

    #10744 Reply

    Svante
    Keymaster

    Hello Ella,

    Thank you for reporting this. We’ve identified the problem, and it will be corrected in the upcoming release. If you email support, we’d be happy to give you 6 months complimentary service as a bug-bounty!

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