Forums Help & support Second passwort required

This topic contains 2 replies, has 2 voices, and was last updated by  marttin 1 year, 9 months ago.

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  • #5512 Reply


    Hello. Big problem.

    To open a file I used only one mail passwort.

    Now, suddenly after inserting my axcrypt  password, there is required a second password for the    f i l e    itself.


    I haven’t.

    I cannot remember to have changed any options.

    Installation of Your newest update didn’t help. So, please do You help me.

    #5520 Reply


    Hello marttin,

    This happens when the account password (the first you enter) does not work to actually open the file. This typically happens after upgrading, creating an account (or resetting the password to an existing account) with a different password than that used for the file.

    Unless you have disabled the function, such a file will only ask you once for the original password because when you enter the correct password, the file is automatically upgrade to version 2 – and using the AxCrypt ID account sign in password.

    #5536 Reply


    Thank You, I didn’t know that. I thought all encrypted files are automaticly changed (It was a “master”-password in the old version)

    Fortunately I found in seaching my computer.



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