Forums Help & support Setup failed. Must uninstall.

This topic contains 4 replies, has 2 voices, and was last updated by  Hugh 6 months, 1 week ago.

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  • #8616 Reply

    Hugh

    I have uninstalled a previous build but cannot install the latest because it reckons the previous version is still there. Any ideas?

    [0A78:0AC8][2017-12-16T14:47:10]i001: Burn v3.11.0.1701, Windows v10.0 (Build 16299: Service Pack 0), path: C:\Users\hughb\AppData\Local\Temp\{AC516491-1968-486A-B416-42330F8749CD}\.cr\AxCrypt-2.1.1547.0-Setup.exe
    [0A78:0AC8][2017-12-16T14:47:10]i000: Initializing string variable ‘LaunchTarget’ to value ‘[ProgramFiles6432Folder]AxCrypt\AxCrypt\AxCrypt.exe’
    [0A78:0AC8][2017-12-16T14:47:10]i000: Initializing string variable ‘LaunchArguments’ to value ‘–show’
    [0A78:0AC8][2017-12-16T14:47:10]i009: Command Line: ‘-burn.clean.room=C:\Users\hughb\Downloads\AxCrypt-2.1.1547.0-Setup.exe -burn.filehandle.attached=600 -burn.filehandle.self=608’
    [0A78:0AC8][2017-12-16T14:47:10]i000: Setting string variable ‘WixBundleOriginalSource’ to value ‘C:\Users\hughb\Downloads\AxCrypt-2.1.1547.0-Setup.exe’
    [0A78:0AC8][2017-12-16T14:47:10]i000: Setting string variable ‘WixBundleOriginalSourceFolder’ to value ‘C:\Users\hughb\Downloads\’
    [0A78:0AC8][2017-12-16T14:47:10]i000: Setting string variable ‘WixBundleLog’ to value ‘C:\Users\hughb\AppData\Local\Temp\AxCrypt_2.1.1547.0_20171216144710.log’
    [0A78:0AC8][2017-12-16T14:47:10]i000: Setting string variable ‘WixBundleName’ to value ‘AxCrypt 2.1.1547.0’
    [0A78:0AC8][2017-12-16T14:47:10]i000: Setting string variable ‘WixBundleManufacturer’ to value ‘AxCrypt AB’
    [0A78:1C2C][2017-12-16T14:47:10]i000: Setting numeric variable ‘WixStdBALanguageId’ to value 1033
    [0A78:1C2C][2017-12-16T14:47:10]i000: Setting version variable ‘WixBundleFileVersion’ to value ‘2.1.1547.0’
    [0A78:0AC8][2017-12-16T14:47:10]i100: Detect begin, 2 packages
    [0A78:0AC8][2017-12-16T14:47:10]i000: Setting numeric variable ‘AxCryptLegacyInstalled’ to value 1
    [0A78:0AC8][2017-12-16T14:47:10]i101: Detected package: AxCrypt_x86, state: Absent, cached: None
    [0A78:0AC8][2017-12-16T14:47:10]i101: Detected package: AxCrypt_x64, state: Absent, cached: None
    [0A78:0AC8][2017-12-16T14:47:10]i052: Condition ‘VersionNT >= v6.0’ evaluates to true.
    [0A78:0AC8][2017-12-16T14:47:10]i052: Condition ‘NOT AxCryptLegacyInstalled’ evaluates to false.
    [0A78:0AC8][2017-12-16T14:47:10]e000: You must uninstall the currently installed AxCrypt on this computer first.
    [0A78:0AC8][2017-12-16T14:47:10]e000: Error 0x81f40001: Bundle condition evaluated to false: NOT AxCryptLegacyInstalled
    [0A78:0AC8][2017-12-16T14:47:10]i199: Detect complete, result: 0x0

    #8617 Reply

    Graham

    Have you restarted your computer before attempting to install a newer version of AxCrypt?

    #8618 Reply

    Hugh

    Repeatedly rebooted. Uninstalled and deleted every axcrypt, axon etc file I can find.

    #8619 Reply

    Svante
    Keymaster

    Hello Hugh,

    From the look of it, it’s “Bundle condition evaluated to false: NOT AxCryptLegacyInstalled” causing the problem. This in turn is probably the result of an attempted manual removal of the version 1.x of AxCrypt.

    The check looks for the existence of the following registry entry: HKLM\SOFTWARE\Axon Data\AxCrypt REG_SZ Install_Dir . If you delete that, you’ll pass that test in the new installer.

    However, you really should ensure that you uninstall version 1.x using the provided uninstaller… You might want to download the lastest 1.7 build, install and uninstall just to make sure that it’s done right.

    #8620 Reply

    Hugh

    Many thanks Svante. Installed and uninstalled 1.7 but no difference.

    Went into the registry and deleted all relevant keys involving axon and now have succeeding in installing the latest version. Over the years I had used a v1 and an earlier v2.

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